Contact us
Questions about Aceta, your account, or a purchase? Here’s how to reach us.
Talk to us
Include your app version and a short description of the issue. Never send passwords, OTPs, payment card numbers, or full identity documents.
Request account deletion
In the app, open You → Delete account and confirm. This removes your app account and linked learning data. Uploaded account files are also removed.
If you cannot access the app, email support@aceta.app with the subject “Aceta account deletion request”. Tell us which account you need help with; we may need to verify account ownership before acting.
Deleting your account does not cancel an App Store or Google Play subscription. Cancel renewal in your store account separately. Store providers may retain their own transaction records, and some records may need to be retained for legal, financial, or security reasons.
Purchase questions
Use your original store account to restore purchases. Refund decisions and available management options depend on the payment provider. An Apple refund request must go through Apple.
Official exam enquiries
For registration, eligibility, hall tickets, results, or exam-date changes, contact the official exam authority via ktet.kerala.gov.in. We cannot change official exam records.